Refund policy

 

If you’re not happy with your Daear PTY LTD products, please email us at Contact@daear.com.au within 7 days of receiving your order so we can resolve any issues.

If we can’t fix your problem and you wish to return your Daear PTY LTD product for a replacement or store credit you are free to do so.

Please return your products to us within 7 days of receiving them for a replacement or store credit.
We do not cover the cost of postage on returns. You will also assume any risk of lost or damaged items during transit back to us, so we advise you to return the products via registered post and take out insurance.
We can not accept responsibility for items that are lost or damaged in transit on their return back to us.

Once we have received the items, as per the prior agreement, we’ll either send you a replacement or organise a store credit.

We take all care possible, but sometimes accidents happen. If you have received an item that is broken or damaged, please email us at contact@daear.com.au within 7 days of receiving your order, include a photograph of your product and we’ll arrange a replacement item for you.

Refund & Return Policy

Thank you for supporting our small business. By purchasing from us, you acknowledge that you are buying handcrafted, 100% natural products and agree to the following terms:

1. 7-Day Return Window

All refund or return requests must be submitted within 7 days of the delivery date. After 7 days, all sales are final.

  • Mandatory Return: No refunds will be issued without the physical item being sent back to the maker first.

  • Usage Limit: To prevent "free product" fishing, if more than 10% of the product has been used, the item is no longer eligible for a return or refund.

2. Shipping & Postage

  • Return Costs: The customer is responsible for paying all return postage costs. These costs are non-refundable.

  • Original Shipping: Original shipping charges are non-refundable.

3. Tallow Consistency & Natural Variations

Tallow is a raw, natural fat that is highly sensitive to the environment.

  • Weather Impact: Depending on the weather and how you store the product, the balm may be hard, smooth, or grainy.

  • No Refunds for Texture: Because weather and consumer storage are outside of the maker's control, we do not offer refunds or returns based on the consistency or scent of the balm. Graininess is a natural occurrence and does not mean the product is defective; it melts perfectly upon skin contact.

4. Clearance & Sale Items

All items purchased on Sale, Clearance, or using a Promotional Code are Final Sale. We do not offer refunds, returns, or exchanges on these items for any reason.

5. Damaged or Broken Items (AusPost Claims)

If your product arrives broken (e.g., a cracked jar), the customer must lodge a claim with Australia Post first.

  • Process: Take photos of the damaged packaging and the item immediately. Australia Post requires the recipient to present the damaged goods at an outlet for inspection.

  • We cannot process a replacement or refund until you have initiated this claim with the carrier.

6. Address Errors & Delays

  • Incorrect Address: If a package is returned to us due to an incorrect address provided by the customer, the customer must pay for the re-shipping costs.

  • Postal Delays: We do not offer refunds for delivery delays caused by Australia Post.

7. Skin Reactions

We recommend a small patch test before full use. If you experience a reaction:

  1. Contact us within the 7-day window.

  2. Return the product at your own expense.

  3. Once received and inspected (ensuring less than 10% usage), a refund will be processed.

Disclaimer: Our products are for cosmetic use only and are not intended to diagnose or treat medical conditions. By clicking "Purchase," you agree to these terms.

If your order was incomplete or incorrect, please email us at contact@daear.com.au within 7 days of receiving your order, include a photograph of your order so we can resolve any issues and send out a replacement item for you.